I have had a storage unit with them for quite some time now a few years and I would seriously recommend them to anyone!!! Their prices are great their units are huge and they are generally really great people!!! The best place to rent a unit!!
Overpriced, gates close at 10pm. Hard to get in and out of here, small crooked driveway with a gate. Unit is decent but expensive and access is limited. $40.00 to be let out if you are in after 10p. Suggest to find a better place with access for your hours not someone else's.
Cheapest storage units in the area. Clean units and well maintained. Friendly couple who runs the office!
The real problem is the owner. There is no upper management, so if you have an issue you have to hunt down the owners and they make you jump through hoops to even get acknowledged. I was also told by an employee that "The owners husband is a lawyer and he'll handle me alright" Aside from the managers being completely incompetent and confused by their job responsibilities they are unprofessional. I have been told to “shut up” multiple times and that telling me basic information about my contract with your company is “none of my business and not their job”. They have refused to answer questions about the automatic withdrawals simply because they don’t know. Their exact words when I asked why Beehive storage was taking money out of my account when they are called Storage City were “I have no idea, and that’s all I can tell you.” At one point they even asked eachother who Beehive Storage was. As a company that has my personal bank information they need to be able to supply that information. After spending about an hour of research I finally got in touch with someone who could explain to me that the location that processes the credit cards is called Beehive Storage. They turned my simple concern into a huge ordeal where I was scared my bank information was in the wrong hands.
My debit card was updated and that was an issue for Storage City and they were having trouble charging my card. I received a letter stating that I had a late payment, as soon as I got the letter I called and made a payment and paid the late fee. The next month it happened again. I asked what the issue was and was told yet again “I have no idea and I have no idea how to help you” So I made the payment and didn’t know what else to do. The third payment was declined and I was sent a certified letter with a past due bill for last month and this month with a late fee and I was being charged for the certified letter. It also stated I was going to be locked out of my unit and it would be put up for auction. The day I got the letter I drove down there to personally resolve this. I told them the situation and they immediately started trying to put blame on me and make me feel like I was someone who didn’t pay my bills and this is what I deserved. We finally figured out the card had just needed to be updated. I asked them why they didn’t just change it when I called two months in a row to pay or mention that this wasn’t a mistake and that my card was expired. Or why didn’t they call me to let me know there was such a big issue. I was told my phone number was wrong in your system, I then requested to see my original paperwork and my phone number was in fact correct. To me this is a lack of common sense, disorganization and lack of effort to solve a simple issue and be a respectable business who values their customers. This is simple office keeping and I can’t imagine they have never ran into this issue with any other tenant. Even after all this I wanted to stay with the business. I verified my new card information and verified my already existing correct phone number and requested we just move on from this. A few days later I got a letter in the mail stating I had to be out in three weeks! With no reason behind it, I’m up to date on all my bills and resolved the issue.This is a poorly ran location and as an owner I would be mortified to hear that it was being ran the way it is. This is beyond little mistakes, I have been over charged, insulted, demeaned, and mislead and now I’m being evicted for no wrong doing on my part.
We've has a storage there for 14 years always good service and clean facility
Storage City Ogden is a US Storage based in Ogden, Utah. Storage City Ogden is located at 1518 W 3300 S, Ogden, UT 84401, USA.
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